Individual Sessions

Cancellation Policy

Cancellation, Rescheduling & Booking Policy We value your time and are committed to providing consistent, high‑quality counseling services. To ensure fairness, availability, and respect for reserved appointment times, the following booking and cancellation policy applies to all clients. Booking Window Appointments must be booked at least 24 hours before the scheduled start time. Cancellations & Rescheduling Appointments may be canceled or rescheduled up to 12 hours before the scheduled start time at no charge. Cancellations made within 12 hours of the scheduled appointment time are considered late cancellations and are subject to a cancellation fee. Emergencies We understand that unexpected situations may arise. If an emergency occurs the day of or before the day of your scheduled appointment, please contact us as soon as possible. Fee waivers & reimbursements may be considered at our discretion on a case‑by‑case basis. Late Cancellation Fees Individual sessions: 75% of the full session price Couples sessions: 75% of the full session price Cancellation Fee Example: Client schedules individual session at $100 for session. Client cancels for other reasons outside of emergency reasons. Client will be reimbursed the difference between the 75% of the full session price will be charged as a cancellation fee. In this example, the client will be reimbursed a difference of $25. No‑Shows Clients who do not attend their appointment and do not provide notice will be charged the applicable late cancellation fee listed above. These fees help protect reserved appointment times and allow us to continue providing reliable care to all clients. Payment Method Requirement A valid credit card or non‑prepaid, non‑reloadable debit card is required to be kept on file for all bookings. Prepaid or reloadable cards are not accepted. Your card will be charged at the time of booking as all service are considered prepaid. Charges will only be applied for: - Pre booked / Completed services - Late cancellations - No‑show appointments - Other agreed‑upon service‑related fees Agreement By booking an appointment, you acknowledge and agree to this booking, cancellation, and payment policy.

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